We gladly accept returns and exchanges within 14 days of purchase unless otherwise noted below -- your receipt guarantees it.
No refunds or exchanges are allowed for the following, they are sold "as is" with no implied warranty: items marked "as is," "closeout" or "clearance," any item bundled with a software license, accordions, gift cards, Special Orders, vintage gear, or items intended to be used on the mouth or in the ears, including but not limited to mouthpieces, recorders, kazoos, harmonicas, reeds, earbuds, etc. Microphones, headphones, and items used improperly, modified, installed, damaged, or missing parts, packaging, or accessories have a 15% restocking fee or may be disqualified from this policy.
Sorry, refunds are not available on layaway payments, deposits, financed purchases, shipping costs (ours and yours), or Route+ shipping insurance. If you refuse delivery of a parcel the shipping is non-refundable. Prices are subject to change without notice and quotes are good for 14 days. Layaways not paid in full within six weeks will be released back into stock, and all returned woodwind and brass instruments incur a $25 cleaning fee. Store Credit is not convertible to cash, cash purchases over $100 refund by company check, and all other payments refund to the original source. Dirt Cheep only warranties products if specifically noted on your receipt; any applicable warranty for other products is offered by the manufacturer only and defective merchandise is subject to their terms of service.
For common questions about returning online orders, please click here.