Return & Exchange Policy

Merchandise accompanied by an original receipt may be returned within 14 days of purchase unless excluded below or otherwise noted in the item description. Any item used improperly, modified, installed, damaged, or missing parts, packaging, or accessories is disqualified from this policy. If a returned item cannot be sold at the original price again because of cosmetic issues with the product or packaging there will be a restocking fee of 15%.

No refunds or exchanges are allowed for the following, they are sold "as is" with no implied warranty of fitness: items marked "AS IS" or "CLEARANCE," any item bundled with a software license, accordions, Closeouts, gift cards, harmonicas, individual reeds, Special Orders, vintage instruments, or any item intended to be used inside the ears or touching the mouth.

ProCare plans, layaway payments, deposits, financed purchases, and shipping costs are not refundable. Items on layaway that are not paid in full within six weeks will be released back into stock. All returned woodwind and brass instruments incur a $15 cleaning fee. Store Credit is not convertible to cash. Cash purchases over $50 refund by company check and all other payments refund to the original source. Dirt Cheep only warranties products specifically noted on your receipt; any applicable warranty for other products is offered by the manufacturer only and defective merchandise is subject to their terms of service.