Return & Exchange Policy

We gladly accept returns and exchanges within 14 days of purchase unless otherwise noted in the item description or below -- your receipt guarantees it.

No refunds or exchanges are allowed for the following, they are sold "as is" with no implied warranty: items marked "as is" or "clearance," any item bundled with a software license, accordions, Closeouts, gift cards, harmonicas, Special Orders, vintage instruments, or any item intended to be used inside the ears or touching the mouth. Items used improperly, modified, installed, damaged, or missing parts, packaging, or accessories have a 15% restocking fee or may be disqualified from this policy.

Sorry, refunds are not available on installed products, ProCare plans, layaway payments, deposits, financed purchases, and shipping costs. Items on layaway that are not paid in full within six weeks will be released back into stock. All returned woodwind and brass instruments incur a $15 cleaning fee. Store Credit is not convertible to cash, cash purchases over $100 refund by company check, and all other payments refund to the original source. Dirt Cheep only warranties products if specifically noted on your receipt; any applicable warranty for other products is offered by the manufacturer only and defective merchandise is subject to their terms of service.