DC ProCare | Terms & Conditions
ProCare Terms & Conditions — Version 3.0 (Effective March 30, 2026). These terms apply to Plans purchased on or after this date.
These terms contain a binding arbitration provision that requires the submission of certain disputes to final and binding arbitration in accordance with the provisions outlined in the arbitration section.
THIS PLAN (HEREINAFTER REFERRED TO AS THE “PLAN”) IS A LEGAL CONTRACT BETWEEN YOU AND DIRT CHEEP (AS HEREINAFTER DEFINED). IT REQUIRES YOU TO RESOLVE CERTAIN DISPUTES WITH US THROUGH BINDING, INDIVIDUAL ARBITRATION AND LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO PARTICIPATE IN A CLASS ACTION. PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. BY PURCHASING THIS PLAN, YOU AGREE TO ITS TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ITS TERMS AND CONDITIONS, DO NOT PURCHASE THIS PLAN OR CANCEL FOR A FULL REFUND WITHIN 30 DAYS OF PURCHASE, PROVIDED THAT NO CLAIM HAS BEEN MADE OR SERVICE PROVIDED UNDER THE PLAN.
Obligor: The company obligated under the Plan in the state of Georgia is Stone Road LLC, whose address is 2415 South Cobb Dr. Smyrna GA 30080; telephone 770-433-0196.
Instructions: You must keep this Plan and the sales receipt for this product; they are integral parts of this Plan, and you may be required to produce them to obtain service. This Plan, including the terms, conditions, limitations, exceptions, and exclusions, and the sales receipt containing the terms of this Plan, commencement date, and product identification, constitutes the entire agreement between you and us.
Definitions: Throughout this Plan the words (1) “we,” “us,” “our” and “Dirt Cheep”: refer to Stone Road LLC, the company obligated under this Plan, as indicated in the Obligor section above; (2) “you” and “your” refer to the individual who purchased the product(s) and this Plan. This Plan is non-transferable and applies only to the original purchaser of the product and this Plan. ; (3) (4) “product”: refers to the consumer item(s) which you purchased concurrently herewith and which is (are) covered by this Plan, as indicated on the sales receipt; (5) “breakdown”: refers to the mechanical or electrical failure of the product resulting from normal use, including (a) defects in workmanship and/or materials, (b) normal wear and tear, (c) power surges, and (d) unintentional or accidental damage from handling (“ADH”); and (6) “price” or “purchase price”: refers to Dirt Cheep’s original selling price at the time of purchase inclusive of special discounts and coupons applied at the time of purchase. For purposes of a claim payout, the ‘purchase price’ may include applicable sales tax as reflected on the original sales receipt.
Certain components of your product may be covered by a manufacturer’s warranty or other coverage for all or part of the product’s life. To the extent such coverage applies, those components are not covered under this Plan.
What Is Covered: During the term of the Plan, this Plan covers parts and labor costs to repair or replace the product, in our reasonable discretion, in the event the product experiences a breakdown that is not covered by any other insurance policy, manufacturer’s warranty, or service contract. Coverage includes, but is not limited to, failures resulting from normal use and the following components: volume pedals, internal power supply, power meters and switches, LED and LCDs, and pickups, mechanisms, and electrical parts connected to sliders, pots, faders, jacks, and knobs. This Plan also covers cracks in the wood (excluding finishes) in guitars and drums that affect playability or sound, as determined by our service technician, and defects to the headstock, neck, or body of guitars caused by defects in workmanship and/or materials.
You are responsible for the cost of transporting your product to the service center for repair or replacement.
We may repair the product or replace it with a product of like kind and quality that performs to the factory specifications of the original product, or we may, in our reasonable discretion and unless otherwise required by applicable law, issue you a Dirt Cheep gift card or check for the purchase price of your product as indicated on your sales receipt.
Non-original manufacturer’s parts of like kind and quality may be used for repair of the product, in our reasonable discretion.
Any replacement product purchased with funds issued as a result of a claim paid under this Plan will not be covered under this Plan and will require the purchase of a new Plan in order for the replacement product to be covered.
Term of Coverage For New and Used Products:
The term of your Plan commences on your date of purchase and continues for the period indicated on your sales receipt. Coverage runs concurrently with any applicable manufacturer’s warranty during the manufacturer’s warranty period. Most used merchandise is not covered under a manufacturer’s warranty. This Plan operates alongside the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the manufacturer’s warranty period. After the manufacturer’s warranty expires, the Plan continues to provide certain benefits that may overlap with the manufacturer’s warranty, as well as additional benefits listed within these terms and conditions.
If we provide you with Dirt Cheep store credit, issued in the form of a gift card, for the purchase price of your product as indicated on your sales receipt, we shall have satisfied all of our obligations under this Plan.
In the event your product is undergoing repair at an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed.
Limit of Liability: The maximum amount we will pay for any single claim under this Plan shall not exceed the purchase price of the covered product as indicated on the sales receipt.
In our reasonable discretion, we may satisfy a claim by:
(1) repairing the product using new or refurbished parts;
(2) replacing the product with a product of like kind and quality;
(3) issuing Dirt Cheep store credit, in the form of a gift card, equal to the purchase price; or
(4) reimbursing the cost of repairs or replacement authorized in advance by us or, where applicable, by the manufacturer.
Upon replacement of the product or payment of repairs up to the purchase price, we shall have fulfilled all of our obligations under this Plan.
If a claim is eligible for coverage under a manufacturer’s warranty, you must first submit the product for repair or replacement to the manufacturer in accordance with the manufacturer’s warranty terms before seeking coverage under this Plan.
No Lemon Policy: After three (3) service repairs have been completed under this Plan on the same component of an individual product, and that component requires a fourth repair, as determined in our reasonable discretion, we will, in our reasonable discretion, replace the product with Dirt Cheep store credit, issued in the form of a gift card, equal to the purchase price of the product as indicated on your sales receipt. Upon replacement, we shall have fulfilled all of our obligations under this Plan.
For purposes of this No-Lemon Policy, repeated accidental damage or external events affecting the same area of a product do not constitute a failure of the same component. Such events may be repaired under the Plan, subject to the Limit of Liability, but do not qualify the product for replacement under this No-Lemon Policy.
How It Works: Bring your item to the Dirt Cheep store location at 2415 South Cobb Drive, Smyrna, GA 30080 to process your claim. If your product experiences a breakdown covered under this Plan during Dirt Cheep’s standard return policy period, you must return the product to the store location. If your product experiences a breakdown covered under this Plan after the return policy period, contact Dirt Cheep and you will be advised, in our reasonable discretion, on how to proceed with having your product repaired or replaced. If your product is covered by a manufacturer’s warranty at the time of a breakdown, you must follow the manufacturer’s warranty process, and the manufacturer may repair or replace your product and return it to you.
You are required to provide the original sales receipt upon request in order for a claim to be processed. If appropriate, we will issue a return authorization number (“RA#”) and advise you, in our reasonable discretion, on how to proceed with having your product repaired or replaced, or assist you with returning your product to the manufacturer as outlined above. You must write the RA# on the outside of the package. Products shipped without an RA# may be refused and returned to sender.
You are responsible for the cost of shipping the product to our authorized service center or to the manufacturer, as applicable. Either we or the manufacturer, as applicable, will pay for shipping back to you.
All claims must be reported to us before the expiration of this Plan.
International Service: International service is not available under this Plan.
Manufacturer’s Responsibilities: Parts and services covered under a manufacturer’s warranty are the responsibility of the manufacturer.
Deductible: There is no deductible required to obtain service for your product.
Renewal: This Plan is not eligible for renewal.
Transferability: This Plan is non-transferable and applies only to the original purchaser.
Trade-in: If the product is traded in, coverage under this Plan will terminate and will not transfer to different merchandise.
Moving: In the event you move or relocate, please contact us so we may update your account address.
Replacement Products: We may, in our reasonable discretion, replace your product with a new, remanufactured, or refurbished product, or a product of like kind and quality that performs to the factory specifications of the original product.
WHAT IS NOT COVERED UNDER THIS PLAN:
(1) INCIDENTAL, CONSEQUENTIAL, OR SECONDARY DAMAGES, ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS;
(2) ANY AND ALL PRE-EXISTING CONDITIONS OF THE PRODUCT;
(3) DAMAGE RESULTING FROM ABUSE, MISUSE, INTENTIONAL DAMAGE, OR RECKLESS OR REPEATED ACTS THAT ARE INCONSISTENT WITH NORMAL USE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERY LEAKAGE, EXTREME HEAT, IMPROPER POWER SUPPLY, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, OR FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS. FOR CLARITY, ACCIDENTAL DAMAGE FROM HANDLING DURING NORMAL USE, INCLUDING DROPS OR IMPACTS, IS COVERED UNDER THIS PLAN; HOWEVER, COVERAGE DOES NOT EXTEND TO DAMAGE RESULTING FROM INTENTIONAL ACTS, NEGLECT, OR A PATTERN OF BEHAVIOR THAT REASONABLY INDICATES ABUSE OR MISUSE OF THE PRODUCT, AS DETERMINED IN OUR REASONABLE DISCRETION. THIS EXCLUSION ALSO INCLUDES EXTERNAL CAUSES NOT OTHERWISE COVERED UNDER THIS PLAN, INCLUDING FIRE, VANDALISM, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, WINDSTORM, SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER, AND ACTS OF GOD;
(4) ACCESSORIES, EXPENDABLES, AND SUPPLIES USED IN CONJUNCTION WITH THE COVERED PRODUCT, INCLUDING ANTENNAS, STYLUSES, AUDIO/VIDEO DISCS, TAPES, COMPUTER SOFTWARE OR SOFTWARE DISCS, CHARGERS, EXTERNAL POWER SUPPLIES, SPEAKERS SOLD SEPARATELY, DRUM STICKS, VACUUM TUBES, CABLES, AND BULBS;
(5) ROUTINE PREVENTIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO HYDRATION, DRYING, CLEANING, POLISHING, AND REPAIRING FINISHES, OR LOSS RESULTING FROM FAILURE TO OBTAIN THE MANUFACTURER’S RECOMMENDED INSPECTIONS OR MAINTENANCE;
(6) BREAKDOWNS WHICH ARE NOT REPORTED TO US BEFORE THE EXPIRATION OF THIS PLAN;
(7) COST OF INSTALLATION, SETUP, DIAGNOSTIC CHARGES, REMOVAL, OR REINSTALLATION OF THE PRODUCT;
(8) NON-FUNCTIONAL OR AESTHETIC PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, KNOBS, SCRATCHES, PEELING, AND DENTS, UNLESS SUCH DAMAGE RESULTS IN A COVERED BREAKDOWN;
(9) UNAUTHORIZED REPAIRS AND/OR PARTS NOT AUTHORIZED BY US, PRODUCT MODIFICATIONS OR ALTERATIONS;
(10) PRODUCT REPAIRS THAT ARE COVERED BY THE MANUFACTURER’S WARRANTY OR A MANUFACTURER’S RECALL, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS;
(11) WARPING OR RUSTING CAUSED BY NEGLECT, MISUSE, OR ENVIRONMENTAL CONDITIONS;
(12) ANY DAMAGE CAUSED BY A COMPUTER VIRUS;
(13) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA, OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS INTERNAL/EXTERNAL STORAGE DEVICES AS A RESULT OF THE MALFUNCTIONING OR DAMAGE TO AN OPERATING OR NON-OPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS PLAN;
(14) PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS;
(15) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS;
(16) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS, AND DRUM HEADS;
(17) LOSS OR DAMAGE DUE TO INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY, FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE, OR ELECTRICAL CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; AND
(18) SERVICE WHERE NO PROBLEM CAN BE FOUND AFTER REASONABLE DIAGNOSTIC TESTING.
Cancellation: You may cancel this Plan at any time for any reason by providing written notice to us at the address in the Obligor section above.
This Plan may be canceled by us for fraud, material misrepresentation, failure to pay for the Plan, or unauthorized repair or replacement of covered equipment not authorized by us, by notifying you in writing or by electronic communication at least thirty (30) days before the effective date of cancellation. Such notice will state the effective date and reason for cancellation.
If this Plan is canceled by you within thirty (30) days of receipt of this Plan, you shall receive a full refund of the price paid for the Plan, provided that no claim has been made or service provided under the Plan.
After thirty (30) days, this Plan is non-refundable, except where required by applicable law.
Arbitration:
Most concerns about this Plan can be addressed by contacting us at 770-433-0196. In the event we cannot resolve a dispute, you and Dirt Cheep agree to resolve any such dispute through binding, individual arbitration instead of through courts of general jurisdiction.
The arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”), and the arbitrator shall be appointed by JAMS in accordance with the JAMS Consumer Arbitration Minimum Standards and applicable JAMS rules, as modified by this arbitration provision. This arbitration provision shall be governed by the Federal Arbitration Act.
The arbitrator is bound by the terms of this Plan and shall decide all issues, and the arbitrator’s award will consist of a written statement stating the disposition of each claim. Each party shall bear its own costs and expenses, except as otherwise required by applicable law or the arbitration rules.
You agree to waive the right to a trial by jury and waive the right to participate in class actions or other representative proceedings.
This arbitration provision does not preclude you from pursuing remedies that may be available under this Plan in small claims court in the county of your residence, or from seeking relief through federal, state, or local agencies or entities.
This arbitration provision shall survive termination of the Plan.